On Tuesday, May 29, Starbucks closed more than 8,000 stores to train employees and “begin a new chapter” in the company’s history. I’m a star club member (or whatever they call it when you...
Category - Restorative Justice
The legal approach to crisis management is failing modern organizations.
Lawyers have taken over crisis management. Don’t tell me that’s not true. Look at what companies do, not what they say. That approach may have worked in an era where information could be kept secret, but...